What does “IT support” mean to you? Something you call when a computer problem arises? The people who update your software? Your technical troubleshooting resource?
Is that all it’s supposed to be?
Is that enough?
We’re living in the Digital Age – where technology in the workplace is only going to continue to grow. As such, it continually becomes more important to keep our technology running smoothly daily.
If you don’t currently get the following, it may be time to consider switching to advanced outsourced IT support.
Bid Farewell to Regular Downtime
How often do you lose a whole day – or worse yet, multiple days – due to downtime, scheduled or otherwise? Thanks to fairly recent technical innovations, the need for scheduled downtime has greatly diminished over the years. Unscheduled downtime due to unforeseen circumstances has all but vanished.
That is, of course, if the company enjoys advanced outsourced IT support.
Not Just IT People – True Technical Support Specialists
It’s terribly frustrating to have a question or a concern about your technology and, when you contact your IT support provider, it gets no better. Many have experienced the problem with calling a support provider and speaking to someone who sounds as though they are simply reading pre-written questions and responses. It’s painfully obvious the person you’re talking with actually knows very little about the technology you need help with. But when you deal with a real technical support specialist – who knows quite a lot about what you’ve called about – the call tends to go much more smoothly, more quickly, and more satisfactorily.
Save Money with OPEX Monthly Payments
If you’re currently paying an onsite IT department individual salaries for their services, there’s a much less expensive/more effective way of expanding that department than simply hiring more employees as needed. You can retain the services of an advanced outsourced IT support provider to deliver the extra support you need. Then, as you find the support need growing, you can easily increase the amount of IT support offered by your advanced outsourced IT support provider. All for a monthly Operating Expense (OPEX), rather than paying additional salaries and benefits for more employees.
Vanquish your Downtime with Outsourced IT Support
In today’s age of digital business, steps must be taken to ensure your business remains professional, operational, and successful. That’s where Dynamic comes in. Let’s chat about how we can take your company’s technology to the next level.