If IT is becoming a workplace headache for you, it might be time to consider outsourcing the workload to a Managed Service Provider (MSP). These days MSPs are commonplace in corporate Australia with the service offering growing increasingly popular.
So what does an IT MSP do and how can they help your business? Here is an overview of some of the services an IT MSP provides and how it can help to improve productivity and drive your business into the future.
Update systems and create an ongoing strategy
With a raft of collaborative and integrated software now available, technology should be an enabler for your business, not a barrier. An IT MSP will assess the software in situ and make recommendations on whether it is fit for purpose, needs replacing or needs reconfiguring. A good provider will also ensure that your business has an ongoing IT strategy that supports your business objectives.
Implement a data back-up solution
As part of the systems assessment, an MSP will also examine your existing back-up solution and ensure that all the necessary data is backed up and secured in the Cloud.
It should be the responsibility of the MSP to ensure systems are ready and available when needed. In order for this to occur, a thorough plan around your Recovery Time Objective (time taken to restore data in the event of a disaster) and Recovery Point Objective (level of information that can be achieved and restored in a disaster) are needed so minimal impact is had on business operations.
Provide a Cloud migration strategy
These days, the Cloud is a practical alternative to traditional on-premise servers and applications. Your IT MSP should be proactive in migrating any end of life servers and their workloads to the Cloud. In addition, your MSP should be responsible for creating a Cloud strategy to ensure you:
- Identify applications and workloads that can be moved to the cloud
- Migrate necessary data to the Cloud and leverage Cloud capabilities to improve operations.
A good provider will proactively monitor your server and bring any issues to your attention promptly while consulting with you about your options well before the server’s final day arrives.
Manage an Office365 transition / modern workplace transformation
One key component of any Cloud strategy is leveraging the integrated functionality of Cloud based applications and platforms. This includes revising existing subscriptions such as Microsoft Office. IT MSPs suggest technology infrastructure that will best support your business. This may include moving to collaborative modern workplace platforms such as Office365.
Take ownership of all things tech
An MSP should take ownership of all your IT and technology requirements. By doing this, the MSP empowers you and your staff to focus on core business tasks. A good MSP will take a holistic view on what constitutes as ‘tech’. If the business needs any help, even loosely connected to IT, then the MSP should provide support where they can. For example, if there is an issue with a printer or MYOB subscription, your MSP can liaise with the vendors and speak the right language to get the problem resolved quickly.
Whilst every business will have different requirements, most MSP agreements will include regular proactive monitoring of the business infrastructure, data recovery planning and support, assistance deploying new applications and prompt response and resolution to support requests.
Provide regular reports and communication
Whilst an MSP will take ownership of all things tech, they will need to report to ensure business leaders are aware of any issues, plans and updates. Reporting formats will vary on a case by case basis. Common reporting includes written reports, WiP meetings and face to face consulting. This interaction provides an opportunity to address any aging tech or new application installation and ensures that all parties are working towards one common goal.
MSPs are able to operate effectively by becoming part of your team and assuming the burden of technology. The outcome of this is a more productive business that can focus on the core business without worrying about the day to day IT requirements and overarching infrastructure. Bear in mind that no two MSP agreements are the same and service offerings will vary depending on the requirements of each business. As a result, the above list is not exhaustive.
About Dynamic Business Technology
Dynamic Business Technology (DBT) is an experienced IT MSP providing support to businesses. Our experienced team provide consultative and personable expertise to organisations in New South Wales and Victoria.
To find out how DBT can help your business contact us today.